SHIPPING TERMS AND INFORMATION
Please note: ALL SHIPPING TIME ESTIMATES ARE IN BUSINESS DAYS
At wugifts.com, we take great pride in supplying our customers with the latest in Wine University, at cut-rate prices. We warehouse the majority of our products to ensure fast, efficient delivery
Most orders that are placed via this website by 2:00 PM (EST) on a business day will ship the same day.
This does not apply to:
- Large wholesale purchases
- International orders
- Customized products
- Print-to-order or Wood Shop products
- Drop ship vendor items
- Special orders
Orders placed after 2:00 PM, that don’t make it out the same day, are usually shipped on the following business day. Orders placed after 2:00 PM on Friday will not start processing until the following Monday morning. Overnight shipments must be made by 2pm (EST) to arrive the next business day within the contiguous United States. Please note that the expected delivery date is provided by your courier, and is subject to change, for any questions, please contact the courier directly.
We do our best to keep shipping rates low, but we still have to abide by the UPS dimensional policies. If you order a package that is low in weight, but large in size (i.e. Speed Rails), you may be asked to pay more in shipping, or select a lower priority service. Any UPS changes and/or redirects due to incorrect shipping details are subject to a minimum $10 Fee. Any cancellations after an order has been shipped are also subject to a minimum $10 Fee.
For your protection, all orders are subject to a Credit Card Order Verification. It is our duty to make sure that your order was not made with a stolen credit card. In the event that your order is suspect, you will be sent an email. Please promptly open and read the email and follow the instructions within the email.
At wugifts.com, we do our best to minimize expenses and provide you with the best possible prices. This includes keeping our shipping costs to a minimum. As you can see on the UPS chart below, we can get to many locations in 1, 2 or 3 days by ground. If you choose Expedited or Express and we can get your package to you within the times we describe below by Ground, then is our policy to ship it to you by ground. If you notice that we have done this and would like a refund check for the difference, please visit our contact page (above), email “Customer Service”, ask for a “Shipping Rebate” and we will send you a check for the difference. This works similarly with all levels of shipping. Furthermore, Expedited or Express are our terms for our shipping service and do not necessary mean UPS. Your package may come to you “Priority” with the postal service for example or with other carriers. We will do our best to get your package to you within the times decided below but do not guarantee these transit times. Unfortunately, the day the order is shipped from our warehouse is not considered as one of the days in transit per all shipping couriers.
COUNTRIES WE DO NOT SHIP TO
For various reasons, we cannot deliver packages to the following countries. If customers would like to arrange their own shipping via their own carrier, please contact us for arrangements: Ghana, Nigeria, Bolivia, Venezuela. NOTE: We currently cannot ship to Crimea and Sevastopol due to government restrictions at this time.
COMBUSTIBLE, FLAMMABLE, & HAZARDOUS Product Restrictions:
Due to shipping regulations, products that impose risk during air transit are limited to Ground shipping methods only, and are limited to addresses which fall within the contiguous United States. This includes, and is not limited to, any product that ignites or burns (such as lighters, burner fuel, sparklers or anything else that can be considered fireworks). We reserve the right to ship these products the safest way necessary, which may include shipping them separately from other products in your order and by different methods/carriers than initially selected.
PLEASE EXPECT THE FOLLOWING FOR SHIPPING TIMES:
- Standard :Â USA Delivery, up to 1 business day processing plus 3-7 Business Days -Â See Chart Below
- Faster :Â USA 48 Continental States Delivery, up to 1 business day processing plus 2-4 Business Days
- Fastest :Â USA 48 Continental States Delivery, up to 1 business day processing plus 1-2 Business Days
- Overnight :Â USA 48 Continental States Delivery, up to 1 business day processing plus 1 business day
- Canada Ground :Â 1-2 business day processing plus 5-10 business days travel time.
- Canada Expedited :Â 1 business day processing plus 2-7 business days travel time.
- Canada Express :Â 1 business day processing plus 1- 4 business days travel time.
- Note :Â Our international expedited rate is now one of the best in the industry.
- Mexico and the Western Hemisphere Ground :Â Not Available
- Mexico and the Western Hemisphere Expedited :Â 1 business day processing plus 3-10 business days travel time.
- Mexico and the Western Hemisphere Express :Â 1 business day processing plus 2-7 business days travel time.
- Europe, Asia, Africa & the Pacific Rim Ground :Â Not Available
- Europe, Asia, Africa & the Pacific Rim Expedited :Â 1 business day processing plus 3-12 business days travel time.
- Europe, Asia, Africa & the Pacific Rim Express :Â 1 business day processing plus 2-10 business days travel time.