Please note: ALL SHIPPING TIME ESTIMATES ARE IN BUSINESS DAYS
At wugifts.com, we take great pride in supplying our customers with the latest in Wine University, at cut-rate prices. We warehouse the majority of our products to ensure fast, efficient delivery
Most orders that are placed via this website by 2:00 PM (EST) on a business day will ship the same day.
This does not apply to:
Large wholesale purchases
Print-to-order or Wood Shop products
Drop ship vendor items
Orders placed after 2:00 PM, that don't make it out the same day, are usually shipped on the following business day. Orders placed after 2:00 PM on Friday will not start processing until the following Monday morning. Overnight shipments must be made by 2pm (EST) to arrive the next business day within the contiguous United States. Please note that the expected delivery date is provided by your courier, and is subject to change, for any questions, please contact the courier directly.
We do our best to keep shipping rates low, but we still have to abide by the UPS dimensional policies. If you order a package that is low in weight, but large in size (i.e. Speed Rails), you may be asked to pay more in shipping, or select a lower priority service. Any UPS changes and/or redirects due to incorrect shipping details are subject to a minimum $10 Fee. Any cancellations after an order has been shipped are also subject to a minimum $10 Fee.
For your protection, all orders are subject to a Credit Card Order Verification. It is our duty to make sure that your order was not made with a stolen credit card. In the event that your order is suspect, you will be sent an email. Please promptly open and read the email and follow the instructions within the email.
At wugifts.com, we do our best to minimize expenses and provide you with the best possible prices. This includes keeping our shipping costs to a minimum. As you can see on the UPS chart below, we can get to many locations in 1, 2 or 3 days by ground. If you choose Expedited or Express and we can get your package to you within the times we describe below by Ground, then is our policy to ship it to you by ground. If you notice that we have done this and would like a refund check for the difference, please visit our contact page (above), email "Customer Service", ask for a "Shipping Rebate" and we will send you a check for the difference. This works similarly with all levels of shipping. Furthermore, Expedited or Express are our terms for our shipping service and do not necessary mean UPS. Your package may come to you "Priority" with the postal service for example or with other carriers. We will do our best to get your package to you within the times decided below but do not guarantee these transit times. Unfortunately, the day the order is shipped from our warehouse is not considered as one of the days in transit per all shipping couriers.
COUNTRIES WE DO NOT SHIP TO
For various reasons, we cannot deliver packages to the following countries. If customers would like to arrange their own shipping via their own carrier, please contact us for arrangements: Ghana, Nigeria, Bolivia, Venezuela. NOTE: We currently cannot ship to Crimea and Sevastopol due to government restrictions at this time.
Due to shipping regulations, products that impose risk during air transit are limited to Ground shipping methods only, and are limited to addresses which fall within the contiguous United States. This includes, and is not limited to, any product that ignites or burns (such as lighters, burner fuel, sparklers or anything else that can be considered fireworks). We reserve the right to ship these products the safest way necessary, which may include shipping them separately from other products in your order and by different methods/carriers than initially selected.
PLEASE EXPECT THE FOLLOWING FOR SHIPPING TIMES:
Standard : USA Delivery, up to 1 business day processing plus 3-7 Business Days – See Chart Below
Faster : USA 48 Continental States Delivery, up to 1 business day processing plus 2-4 Business Days
Fastest : USA 48 Continental States Delivery, up to 1 business day processing plus 1-2 Business Days
Overnight : USA 48 Continental States Delivery, up to 1 business day processing plus 1 business day
Canada Ground : 1-2 business day processing plus 5-10 business days travel time.
Canada Expedited : 1 business day processing plus 2-7 business days travel time.
Canada Express : 1 business day processing plus 1- 4 business days travel time.
Note : Our international expedited rate is now one of the best in the industry.
Mexico and the Western Hemisphere Ground : Not Available
Mexico and the Western Hemisphere Expedited : 1 business day processing plus 3-10 business days travel time.
Mexico and the Western Hemisphere Express : 1 business day processing plus 2-7 business days travel time.
Europe, Asia, Africa & the Pacific Rim Ground : Not Available
Europe, Asia, Africa & the Pacific Rim Expedited : 1 business day processing plus 3-12 business days travel time.
Europe, Asia, Africa & the Pacific Rim Express : 1 business day processing plus 2-10 business days travel time.
Standard/Ground USA Shipping Map Estimates
Most of our PTO items: Please add 2-3 additional business days to your transit times. Exclusions apply - Please refer to the products pages for more details.
The attached transit map is provided by the United Parcel Service and The United States Postal Service. Once the carriers have possession of your package, BarProducts.com no longer controls delivery dates. Selecting the FASTER or FASTEST shipping method is highly recommended.
RETURNS & EXCHANGES
How do I exchange an item?
While we're unable to exchange items, we can set up a Return Authorization so you can return the items you no longer need and place an order for new items. You can start the return process by filling out the form under our Support Ticket area.
How do I return an item?
Simply submit a Support Ticket to request a return.
What is your Returns Policy? Do you charge a restocking fee?
If, for any reason, you are unsatisfied with the products you received, simply submit a Support Ticket to request a return. Important information and instructions regarding returns are provided via RMA, and therefor are subject to RMA approval. Items sent back without prior RMA approval may be denied. All return requests must be submitted within 30 days of product delivery. Once an RMA is issued, the products must be received back to us, in original condition, within 30 days. Returns will not be accepted unless they are complete. All original boxes, packing materials, parts, components and pieces must be returned to us for a return to be processed. Returns will not be granted without all of the products original packaging and parts. Refunds requested for returns are subject to a 15% restocking fee. Restocking fees do not apply to returns for exchange. ALL associated shipping fees are non-refundable. We do not issue return labels for returns or exchanges.
What if my order is returned by the carrrier?
If your order is returned by the carrier due to part or all of the address being provided incorrectly, for refusal, the receiver was unavailable at all attempts or the package was unclaimed, you will be responsible for the associated shipping fees to reship the order. If you wish to receive a refund for a package returned by the carrier, a 15% restocking fee will apply and shipping is non-refundable. If you are and international customer and refuse a package due to customs and/or brokerage fees, or any other reason, you may be ineligible for refund or reshipment.
Can I return a Custom Printed Item?
As you may be aware, custom printed products cannot be restocked. In fact, the industry standard for customized products dictates a no return and a no refund policy with the exception of items that are unusable. Unusable items include but are not limited to broken glassware, bent or misshapen bottle openers, cracked or broken license plates, etc. Items with production quality flaws are wholly non-refundable, but may be eligible for a discount or refund. If you receive an order with unusable items, you must contact us within seven days of receiving your order. We require photographic evidence of the unusable items prior to any credits being issued.
What do I do if I receive a product that is damaged or defective?
If you received damaged or defective products, it must be reported within 7 days of delivery. Please note: Photographic evidence will be required for any problems with your order. Problems reported after 7 days of delivery may be disqualified for replacements or refunds.
What do I do if I receive the incorrect product?
If an incorrect product is received, please report this to us within 7 days of receiving your order. We may request that the incorrect item be returned to us at our expense. If the item is not returned, you may be charged for the incorrect item. You can submit a support ticket to us through our ticket system or email us at [email protected]